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Help & Resources

Below you will find information about the following:

Financial services compensation scheme | Data protection | How to make a complaint | Your right to cancel

Looking for the answer to a particular question? Try our FAQs section

If you still can't find what you are looking for please do not hesitate to get in touch.

Data protection

Please note that any information provided to us will be processed by us and our agents in compliance with the provisions of the Data Protection Act 1998, for the purpose of providing insurance and handling claims, if any, which may necessitate providing such information to third parties. We may also send the information in confidence for processing to other companies acting on their instructions including those located outside the European Economic Area.

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Financial services compensation scheme

Ageas Insurance Limited is covered by the independent Financial Services Compensation Scheme (FSCS).  You may be entitled to compensation from the scheme, if Ageas Insurance Limited cannot meet its obligations.  This depends on the type of business and the circumstances of the claim.  Most insurance contracts are covered for 90% of the claim with no upper limit. You can get more information about compensation scheme arrangements from the FSCS or visit www.fscs.org.uk.

Your right to cancel

If you decide that for any reason, this policy does not meet your insurance needs then please contact Right to Protect on 08000 753 999 or write to Right to Protect, Crown House, Home Gardens, Dartford, DA1 1DZ. If this is within the first 14 days from the day of purchase or the day on which you receive your policy documentation, whichever is the later, you will be entitled to a full refund of premium, on the condition that no claims have been made or are pending.

If you wish to cancel your policy after 14 days, no refund will be payable.

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How to make a complaint

This complaints procedure does not affect your legal rights.

  • Questions or complaints about the sale of your policy

If you have a question or concern about, or you wish to make a complaint about, how your policy was sold to you (including the information you were given before you bought the policy), or about the general service you received, please in the first instance contact Right to Protect on 08000 753 999 or in writing to Client Liaison Officer, Right to Protect Crown House, Home Gardens, Dartford, DA1 1DZ

If you remain dissatisfied you may refer the matter directly to the Financial Ombudsman Service (contact details are given below).

  • Questions or complaints about your policy or the handling of your claim

It is the intention to give you the best possible service but if you do have any questions or concerns about this insurance or the handling of a claim, you should contact:

Customer Relations
PO Box 1193
Doncaster
DN1 9PW

Tel: 03301 026056

If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service. This also applies if you are insured in a business capacity and have an annual turnover of less than €2million and fewer than ten staff. You may contact the Financial Ombudsman Service at:

The Financial Ombudsman Service,
Exchange Tower,
Harbour Exchange Square,
London,
E14 9SR.

The above complaints procedure is in addition to your statutory rights as a consumer.  For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.

 

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Benefits for you

  • Peace of mind
  • Money back guarantee
  • Outstanding service
  • Protected by the FSCS Scheme

Call:

08000 753 999

to speak to our advisers

Opening hours:

Mon - Fri: 09:30-18:30